Booking Conditions:

1. All bookings are made with Jagged Globe Limited, Registered Company Number 3069133 (hereinafter referred to as The Company) whose registered office is The Foundry Studios, 45 Mowbray Street, Sheffield S3 8EN, United Kingdom. The Directors of The Company are Stephen Bell, Simon Lowe and Tom Briggs.
2. The air holidays and flights in this brochure are ATOL protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 4019. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk
3. As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT) an Association approved by the Department of Trade and Industry, Jagged Globe has provided a Bond to meet the requirements of the Package Travel, Package Holidays and Package Tour Regulations 1992 in respect of non-flight inclusive packages only. This gives UK residents full protection in the unlikely event of our insolvency. For more information, visit www.abtot.com
4. The term "expedition" used in these booking conditions refers to all itineraries described on this website including those which might otherwise be known as tours, treks, trips or holidays, but not including those specifically entitled 'extensions'.
5. All international flights are on scheduled national carriers. At the time of going to print, we are unable to name the airline or the type of aircraft. Flight details will be sent to you within one month of departure.
6. All flights booked by The Company for you will be subject to the conditions of the carrying airline which, in most cases, limit the airline's liability to the passenger in accordance with international law and conventions. The Company accepts no liability for the consequences of delays, cancellations, change of routing, change of departure or arrival airport or for any other changes to your flight schedule, whatever they may be or howsoever caused.
7. As part of our planning, we routinely reserve flights from and returning to a specific airport within the UK (usually, but not exclusively, one of the London airports) for the anticipated number of passengers for each expedition. The published full cost of each expedition is based on the cost of such a reserved flight, as that cost is known at the time of publication. If you would prefer to fly on a different airline, on a different schedule, at a different ticket class, or from a different airport, to that reserved by us, then you may do so as long as the alternative flight is available, it does not inhibit the in-country schedule for your expedition, and that you pay the difference in cost between the flight you prefer and the cost we assumed in arriving at the published full cost for your expedition. In addition, if the flight we reserved is no longer available, when you book, at the price assumed in the preparation of this brochure, then you will be informed of and asked to pay any increase in cost, before your booking is confirmed. If you do not accept this increase in cost, you may withdraw your booking, without penalty, and your deposit will be returned to you.
8. If you want to fly from a different London airport to that booked by us, or you want to depart from a regional airport, you must tell us which airport you want to leave from on the booking form, at the time of booking.
9. We will confirm your departure airport when we confirm you booking. After your booking is confirmed, if you decide on a different departure airport or flight, you must inform us in writing (email or letter).
10. At any time, we will do our best to change your flight to meet your requirements, but this cannot be guaranteed as it will be subject to availability and there may be an additional cost, which you will be required to pay.
11. If you book to join an expedition on a 'land-only' basis, the Company cannot accept any responsibility for any of the travel arrangements that you make in order to join the expedition. The Company accepts no financial liability that may arise from any enforced change to your travel plans due to any alteration of the expedition dates, the itinerary or its cancellation, howsoever caused. You are advised to book transferable, refundable travel tickets with no penalties should a cancellation be necessary.
12. To book a place, complete the on-line Booking Form and send it to The Company with your deposit of £300 per person, per expedition together with the premium for your insurance if required. Unless the expedition is full, you will receive confirmation of booking and Expedition Dossier. The following expeditions require a higher deposit:
    Denali and Carstensz Pyramid - £800 per person
    8,000m Peaks (excluding Everest) - £800 per person
    Antarctic Climber and South Georgia Traverse - £950 per person
    Everest - US$2,000 per person
    Vinson - US$5,000 per person
13. Once booked, you must submit 'online' or by post a previous experience questionnaire and a medical declaration. After reviewing these, we may advise you to transfer to another trip, or to cancel your booking. If we do so advise, and if the deposit paid was no more than £300 per person, you may transfer or cancel, as advised, without penalty as long as the date we received your completed forms is within one month of the date you booked and no later than 2 months before the due departure date of the trip. If we receive your forms outside of these time limits, no matter when you booked, or the deposit was more than £300 per person, our normal cancellations and transfers conditions will apply and you will be liable for the appropriate charges.
14. Extensions to our expedition itineraries can be purchased separately. The arrangements for extensions are made on an individual basis once a booking is made. Extensions are subject to a separate deposit of £150 per person per extension. Confirmation of receipt by The Company of your extension deposit will not be confirmation of your extension as it will not be possible at that time for The Company to confirm that the booked extension will be available or that it will be identical to that shown in our marketing material. We will confirm all of the arrangements to you before you pay your final balance. Should the confirmed extension itinerary be significantly different to the published one then you will be free to cancel the extension only and a refund will be made. This will not affect your booking of the main expedition itinerary, which will be held as a separate contract, nor the cancellation terms pertaining to it.
15. You may pay your deposit and final balance using any lawful means. The total amount received by our bank must be no less than the full amount shown on your invoice. If sending money by electronic (bank) transfer then you must pay the remitter's (your) fees and the beneficiaries (our) fees.
16. If payment is made by credit card, a 2% charge will be added to the amount due to The Company (this applies to all payments; deposits, interim payments, final balances and miscellaneous purchases.) This charge is imposed by the credit card payment service provider and is used, in part, to provide consumer protection for goods and services purchased, in accordance with the terms and conditions pertaining to the credit card being used. This charge can be avoided by using a debit card (for deposits, for example) or by sending a cheque (for final balances).
17. The final balance for your expedition booking and for any booked extension should reach The Company no later than 60 days (90 days in the case of Denali, Antarctic Climber, South Georgia Traverse and Vinson Massif) before the expedition. If the balance is not received by the specified date, we reserve the right to cancel your booking and your deposit will be forfeited, unless a Director of The Company has agreed a delay in your payment. Bookings accepted after the balance due date can be secured with the appropriate deposit and full payment must then reach us within 7 days of us confirming your booking but no less than 3 days before your scheduled date of departure to take part in the expedition.
18. Notice of cancellation must be given in writing. Should you cancel, the following scale of charges will apply:
    60 days or more before the expedition starts - loss of deposit.
    30 days or more but less than 60 days before the expedition starts - 30% of total trip cost.
    14 days or more but less than 30 days before the expedition starts - 60% of total trip cost.
    Less than 14 days before the expedition starts - 100% of total trip cost.

    For all 8,000 metre peak expeditions, as above, except cancellation less than 30 days before the expedition starts - 100% of total trip cost

    For Denali, Antarctic Climber, South Georgia Traverse and Vinson, the cancellation charges are:
    90 days or more before the expedition starts - loss of deposit
    Less than 90 days before the expedition starts - 100% of total trip cost

    Similar terms are adopted throughout the travel industry and cover the costs of advance payments made by The Company. Cancellation charges may be covered, in part, by your travel insurance provided the reason for cancellation falls within the terms of the policy.

19. After your booking has been confirmed, if you wish to transfer from one expedition to another, an administration charge of £60 per person, per booking, will be payable. At the same time, you must pay any costs that we have incurred in respect of your booking, such as deposits paid by us to airlines or agents, if these are neither refundable nor transferable. Transfers between expeditions will not be affected until all such fees and costs are received by The Company.
20. Transfer requests must be received by The Company in writing and before the date the final balance is due. A transfer request after this point will be treated as a cancellation and the transfer fee will not be accepted.
21. You cannot transfer from an expedition for which the deposit is more than £300. You cannot transfer a booking from an expedition to a course.
22. You may transfer your booking more than once, as long as you pay the transfer fee on each separate occasion, at the rate prevailing at the time of payment, and pay any costs incurred by The Company in respect of each booking held. The final expedition to which your original deposit is transferred must start within 18 calendar months of the start date of the expedition originally booked. Failure to travel within this time will be taken as a disinclination to travel and as a de facto intention to cancel the booking, regardless of the payment of any transfer fees or costs in the intervening period. Under such circumstances, the deposit and any money paid to affect a transfer, or transfers, will be forfeited to the Company.
23. During an expedition, every effort will be made to adhere to the planned itinerary but it must be realised that with adventurous activities of this type, or by being in the developing world, or by visiting regions with limited infrastructure by virtue of their remoteness or otherwise, or with world-wide travel in general, changes to the programme will occur from time to time. The Company accepts neither responsibility nor liability, for any ensuing costs, or the consequences of any such change, however caused.
24. Circumstances may arise where we are forced to alter dates, expedition duration, flight schedules, trekking routes, or hotel accommodation. We will try to inform you of any such changes as soon as we know of them.
25. On assessing the conditions expected to be encountered in the mountains or the abilities of the Team Members, your Expedition Leader may decide to change any aspect of the trip, if he or she believes that to continue with the itinerary or activities, or any latterly agreed alternatives, would place anyone at undue risk.
26. Your Expedition Leader will do his or her utmost to ensure that any problems are solved for the benefit of the Team as a whole. Signing the booking form signifies your acceptance of the Expedition Leader's authority to make decisions affecting the group or individuals. For instance, the Expedition Leader may require an individual or individuals to leave the expedition if he or she believes that a person, or a person's health, is at risk, if an illegal act is committed, or behaviour may become, or has been, detrimental to the safety, enjoyment or well-being of the group or of any individual within the group.
27. A client leaving an expedition at any stage, for whatever reason, will not be entitled to any refund nor to compensation unless agreed by a Director of The Company.
28. We receive regular Travel Advice from the UK Foreign Office (FO). We will not knowingly operate expeditions in contravention of such advice if it is published before the due start date of an expedition.
29. We will cancel an expedition if the FO Advice effectively puts the destination country or significant parts of the country out of bounds such as to make the principal objective untenable. If the principal objective remains achievable in observance of the FO Advice, we will alter the itinerary and the expedition will not be cancelled. For example, the FO may advise that it is unsafe to traverse an area which lies on the published approach trek. In such circumstances, if the objective can be reached by using an alternative route, we will do so and the trip will not be cancelled.
30. If the FO does not issue unambiguous advice against travel, a disinclination to travel on the basis of a perceived threat or hazard, howsoever formed, will be interpreted as a voluntary cancellation and the cancellation charges set out in these booking conditions will apply. This does not affect your right to transfer between expeditions under the terms of these booking conditions.
31. Non-UK Nationals should consult their own government for advice on travel to the destination country and all countries transited en route. We will not be bound by the advice of such foreign governments, nor will our booking conditions be waived, save where such advice coincides with the advice of the UK Government, and the booking conditions above become effective.
32. Team sizes described on this website are target sizes and may be increased or decreased at the discretion of The Company. We give no undertaking as to the minimum or maximum size of a team, but we do undertake to ensure that leaders and support staff are supplied in appropriate numbers to ensure the principle objectives of the expedition can be achieved. Similarly, leaders named in expedition descriptions, anywhere in our literature or on our website, may also be changed.
33. We reserve the right to cancel any expedition which does not have sufficient people taking part to make it financially viable. By the same token, we will endeavour to ensure that an expedition runs if at all possible. If an expedition is likely to be cancelled under such circumstances, we undertake to inform you as soon as possible, but this may occur after final balances are due.
34. Anyone booked onto an expedition cancelled by The Company will be entitled to a full refund. Anyone on such an expedition will be invited to transfer to another expedition and no transfer fee will be payable. Should you transfer to another expedition any difference in price will be invoiced or credited accordingly.
35. Most of our expeditions (including treks) involve going to high-altitude and carry an inherent risk of altitude illness. Similarly, most of our trips visit remote locations or poorly developed regions where infrastructure is limited. In such places, the risks to health are increased and the ability to treat injury or illness effectively is reduced. Additionally, climbing and mountaineering, which includes treks that cross glaciated terrain or snow-bound passes, are hazardous activities with a risk of serious injury or death. By signing these booking conditions you acknowledge these hazards and your acceptance of the associated risks.
36. Neither The Company nor any of its representatives will be responsible for any illness, injury or death sustained on our expeditions, nor will they be liable for any uninsured loss of personal property.
37. Most expeditions have days in the itinerary that are included to provide flexibility in case of bad weather, or some other untoward event, and thereby increase the chance of your principle objective being achieved and for the expedition to be successful. If these days are not needed in order to achieve the aims of the expedition and the team decides to return from the mountains early, any additional costs incurred by you and associated with extra hotel nights, or services that would not otherwise have been provided nor were given in the published itinerary, must be met by you at the time.
38. The Company cannot be made liable for the consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, the failure of a scheduled airline, or other untoward occurrences, whatever they may be.
39. In the event of civil unrest in a particular region, we undertake to inform our clients of the situation as soon as we have knowledge of it.
40. For all expeditions, you must have insurance that covers you for all of the activities, specifically those deemed to be hazardous, included in the itinerary and for any activities you may undertake if travelling independently as part of an extension. You must ensure you have adequate cover for search, helicopter rescue and repatriation in the event of a medical emergency. Your travel insurance provider must agree beforehand to meet the costs of any search, rescue or recovery, for medical reasons, of you to the nearest appropriate medical facility even if prior authorisation from the insurer may not be possible due to the remoteness of the recovery area or because medical expediency demands your recovery before such authorisation could be received.
41. Having made every effort to ensure the correctness of this website, we cannot be held responsible for any inaccuracies.
42. Prices on this website are based on costs and exchange rates as at 04.11.2008. We will do what we can to mitigate against any rise in our operating costs and strive to keep prices fixed. In the unlikely event that surcharges become necessary, the following conditions will apply:
    a. Surcharges arising directly from a change in the world price of oil and levied by airlines, or agents acting for the Company, will be passed on and you will be invoiced accordingly.
    b. If surcharges become necessary for reasons other than as a direct consequence of a change in the world price of oil, you may cancel your booking without penalty if the surcharge amounts to more than 10% of the cost of the Expedition.
43. The Company's agents and representatives, other than a Director of The Company, are not entitled to promise refunds for whatever reason, and The Company will not be bound by any such promises.
44. These booking conditions may only be waived in special circumstances, and in writing, by a letter from a Director of The Company.
45. The terms and conditions of all agreements made with The Company shall be subject to, and governed by, English law.
46. When making your booking it is implied and accepted that you have read and understood all these booking conditions and agree to abide by them.